Legal
Legal declarations of:
Bookaball Exploitatie B.V., trading as bookaball,
Egelenburg 2
1081 GK
Amsterdam
The Netherlands
Email: [email protected]
Chamber of Commerce No. 89584945
VAT No. NL865030339B01
Terms & Conditions
Art. 1 APPLICABILITY
1.1 These Terms and Conditions apply to the bookaball service, hereinafter referred to as the ‘Service’, which consists of providing a reservation system for the benefit of the party renting a court, hereinafter referred to as the ‘Tenant’, to the person who wishes to avail of this service from the Tenant, hereinafter referred to as the ‘Player’.
1.2 If translations of these Terms and Conditions are in use, the version in the Dutch language prevails over the version(s) in another language.
Article 2 OBLIGATIONS BOOKABALL
2.1 Bookaball makes its platform available to Player and Tenant with the Service, enabling the Player to reserve and pay for one or more services or products from the Tenant. The obligation of bookaball consists of making the platform available to Player and Tenant, receiving and processing the reservation, receiving the payment involved by the Player, communicating the Player’s reservation to the Tenant, and making the payment made by the Player available to the Tenant. These Terms and Conditions only provide rules regarding this relationship between Bookaball and the Player.
2.2 Thus, through bookaball’s platform, an agreement is formed between Player and Tenant, hereinafter referred to as ’the Agreement’. Bookaball only mediates and is not a party to this Agreement. This means that the Player can direct a complaint concerning the quality of the Agreement or a damage claim resulting from the Agreement solely to the Tenant.
Article 3 OBLIGATIONS PLAYER
3.1 The Player, after registration, obtains the right to use the platform and reserve the desired services or products from the Tenant. The Player undertakes to carry out their registration correctly and truthfully and will not abuse or use their registration and/or bookaball’s platform improperly.
3.2 The Player is immediately and legally in default if they do not fully or partially comply with any obligation arising from this Agreement. In that case, as well as if Bookaball anticipates that a Player may not meet their obligations, bookaball has the right to take appropriate measures. These may include limiting the Player’s access to the platform and/or suspending its obligations towards the Player, without any obligation to compensate for damages.
Article 4 THE AGREEMENT BETWEEN PLAYER AND TENANT
4.1 The Agreement between Player and Tenant is formed according to the method described in the Tenant’s Terms and Conditions.
4.2 Within twenty-four (24) hours after an (online) reservation, the Player receives an email with a booking confirmation, which serves as proof of booking. The Player is obliged to check the booking confirmation and immediately notify the Tenant in writing of any errors in this reservation.
4.3 The Player owes the price stipulated in the Agreement for the reservation. This is prepaid through the bookaball platform using the common payment methods used by bookaball.
4.4 Tenant may request an additional fee on the spot for any additional services.
4.5 All accounts, including accounts for cancellation or No-Show, are due by the Player at the moment they are presented to him.
4.7 Notwithstanding provisions of mandatory law, the Player does not have the right to suspend or offset his payment obligations towards the Tenant.
4.8 Complaints of any nature concerning the execution by the Tenant of an Agreement do not suspend the Player’s payment obligation and can only be brought to the Tenant’s attention in writing.
Article 5 CANCELLATION BY THE PLAYER
5.1 Cancellation by the Player must be made via bookaball’s platform and is subject to the Tenant’s terms and conditions. The applicable terms depend on the Tenant for whom the reservation was made and can therefore vary. The Player can derive no rights from a verbal cancellation.
5.2 In all cases of non-appearance without timely cancellation, the Player is obliged to pay for the agreed service.
Article 6 COMPLAINTS
6.1 Any deficiencies in the operation or billing of the Service provided by bookaball must be brought to bookaball’s attention in writing by the Player within two working days after delivery. If not, bookaball has the right to not process any claims regarding this. The Player can no longer assert any rights if the notification is later than two working days.
6.2 Bookaball will handle submitted complaints adequately and inform the Player about the resolution.
Article 7 LIABILITY
7.1 Bookaball can only be liable for defects in the Service provided by her, insofar as the defects are her fault, and the Player suffers damage as a result. Bookaball’s liability is in all cases limited to direct damage and up to the amount to which bookaball’s business liability insurer provides coverage in the particular case. If this insurer does not provide coverage for any reason, bookaball’s liability is limited to the amount involved in the particular reservation from which the damage arose.
7.2 Bookaball is never liable for damage suffered by the Player as a result of a cause attributable to the Tenant or to the Player. Bookaball refers in this regard to possible exclusions or limitations of the Tenant’s liability in its Terms and Conditions. The Player is aware that participation requires good health and declares that they meet this requirement and that they have sufficiently prepared for the activity(s) in which they participate through training or otherwise. The Player plays at their own risk.
Article 8 FORCE MAJEURE
8.1 Bookaball is not liable for damage resulting from force majeure. Force majeure includes all foreseeable or unforeseen circumstances that are beyond bookaball’s control, including but not limited to: (a) weather conditions, (b) problems with and/or severe disruptions from suppliers such as utility companies, (c) failure to deliver necessary materials by third parties, (d) strikes, (e) absenteeism of staff due to illness, (f) Pandemic/epidemic, etc.
8.2 In the event of force majeure, bookaball has the option to suspend its obligations until the force majeure situation has ceased to exist, or to terminate the agreement wholly or partially. In both cases, the Player has no right to any compensation. If the force majeure period lasts longer than thirty (30) days, the Player is also entitled to terminate the Agreement partially (for the future), provided that the Tenant is entitled to send an invoice for the Services already rendered.
Article 9 PROCESSING OF PERSONAL DATA
9.1 Bookaball uses the obtained personal data of the Player for the execution of its Service. To this end, it provides the Player’s personal data to the Tenant. Both bookaball and the Tenant are regarded as the Data Controller regarding the Player, as referred to in the GDPR.
9.2 Regarding the manner of processing personal data of the Player by bookaball, she refers to her privacy statement. Bookaball will keep a processing register in which all possible breaches are recorded.
Article 10 AMENDMENTS
10.1 Bookaball is authorized to make changes to these Terms and Conditions at any time.
10.2 In case of nullity or annulment by the Player of one or more provisions of the Terms and Conditions, the remaining provisions of the Terms and Conditions remain fully applicable to the Agreement. The parties will consult to replace a null or annulled provision of the Terms and Conditions with a provision that is valid and non-annullable and that corresponds as much as possible to the purpose and scope of the null or annulled provision.
Article 11 APPLICABLE LAW AND COMPETENT COURT
11.1 These Terms and Conditions are governed by Dutch law.
11.2 All disputes of any nature whatsoever that arise between bookaball and the Player as a result of the Service provided by bookaball will be exclusively settled by the Court of Noord-Holland, location Amsterdam.
Privacy- and Cookie Statement
Article 1 APPLICABILITY
1.1 This Privacy and Cookie Statement applies to the services and websites of Bookaball Exploitatie B.V., hereinafter referred to as ‘bookaball’.
1.2 This Statement explains the manner in which bookaball collects, processes, and protects personal data, and how cookies are used.
Article 2 DATA CONTROLLER AND PROCESSOR
2.1 Bookaball acts as Data Controller when entering into agreements with sports clubs and facilities (hereinafter: the ‘Tenant’) regarding the use of its reservation system. In this capacity, bookaball determines the purposes and means of processing personal data in accordance with the General Data Protection Regulation (GDPR).
2.2 When processing personal data on behalf of the Tenant, bookaball acts as Processor. In such cases, the Tenant is the Data Controller, and its privacy statement applies.
Article 3 CATEGORIES OF DATA PROCESSED
3.1 In the context of providing its Service, bookaball may process the following categories of personal data:
Name and address;
Gender;
Email address;
(Mobile) telephone number;
Payment details (excluding credit card data);
Social media profile (optional)
3.2 Data may be provided by the Player directly, obtained via the Service, shared by third parties, or retrieved from public sources (e.g. Chamber of Commerce).
Article 4 PURPOSES OF PROCESSING
4.1 The processing of personal data takes place in order to:
Enter into and execute agreements with Player and Tenant;
Communicate with Player;
Maintain business relationships;
Execute and manage payments;
Handle feedback, complaints, or inquiries;
Improve and further develop the Service.
4.2 The legal bases for processing are the performance of agreements and the legitimate interests of bookaball.
Article 5 EMAIL AND CONTACT FORM
5.1 Contact details are used to send service-related emails, including reservation confirmations. Data is retained up to five (5) years after the most recent reservation.
5.2 Data submitted via the website or contact form is processed to handle inquiries. Such data is retained until resolution of the inquiry, unless statutory obligations prescribe a longer retention.
Article 6 VISIBILITY WITHIN THE CLUB COMMUNITY
6.1 To enable the functionality of the platform, the Player’s name and participation status (court bookings, event sign-ups, open matches) may be visible to other authenticated members of the same Tenant.
6.2 This visibility is necessary for facilitating interaction and opportunities within the club environment, and is based on legitimate interest (Article 6(1)(f) GDPR).
6.3 Players can adjust visibility preferences in their account settings.
Article 7 STATISTICS AND TECHNICAL DATA
7.1 Bookaball processes technical data (e.g. IP location, browser type, operating system) for the purpose of analyzing and improving the Service.
7.2 Such data is retained for one (1) year and thereafter anonymized.
Article 8 SOCIAL MEDIA BUTTONS
8.1 The website may include buttons linking to social media platforms. These third parties may process personal data under their own responsibility. Bookaball refers to the respective privacy statements.
Article 9 RETENTION PERIODS
9.1 Personal data is retained only for as long as necessary to achieve the purposes mentioned, unless longer retention is legally required.
9.2 After expiry of retention periods, data is securely deleted or anonymized.
Article 10 COOKIES
10.1 Bookaball uses cookies for the following purposes:
Functional cookies: ensuring proper website performance;
Analytical cookies: improving user experience;
Statistical cookies: measuring use and interaction.
10.2 Cookies requiring consent will only be placed after prior approval of the Player.
10.3 Players may manage or disable cookies via their browser settings.
Article 11 SHARING WITH THIRD PARTIES
11.1 Bookaball does not sell personal data. Data may be shared with:
Subcontractors and suppliers (as Processors);
Tenants using the platform (as Controllers);
Public authorities, where legally required.
11.2 Sharing only occurs where necessary, under confidentiality and data processing agreements where applicable.
Article 12 DATA STORAGE AND SECURITY
12.1 Personal data is processed within the European Economic Area (EEA). Transfers outside the EEA will only take place subject to appropriate safeguards.
12.2 Bookaball applies strict technical and organizational security measures, including HTTPS encryption, access controls, security audits, and restricted authorization.
Article 13 RIGHTS OF THE PLAYER
13.1 Players have the following rights under the GDPR:
Access, correction, and deletion of data;
Restriction or objection to processing;
Data portability;
Withdrawal of consent, where applicable.
13.2 Requests to exercise rights can be sent to [email protected]
. Bookaball may require proof of identity. A response will be provided within one (1) month, extendable in complex cases.
Article 14 COMPLAINTS
14.1 Complaints regarding the processing of personal data can be addressed to [email protected]
.
14.2 If no satisfactory solution is reached, the Player may submit a complaint to the Autoriteit Persoonsgegevens (autoriteitpersoonsgegevens.nl).
Article 15 AMENDMENTS
15.1 Bookaball reserves the right to amend this Privacy and Cookie Statement at any time.
15.2 The most recent version is always available on the website. This version is dated: August 6, 2025.
Article 16 CONTACT DETAILS
Bookaball Exploitatie B.V.
Egelenburg 2
1081 GK Amsterdam
Chamber of Commerce no. 89584945
Tel. 020-3704633
Email: [email protected]
Disclaimer
Bookaball Exploitation B.V. (Chamber of Commerce: 89584945) hereby grants you access to the Bookaball website at www.bookaball.com (“the Website”) and invites you to purchase the rental service offered by the landlord. Bookaball Exploitation B.V. reserves the right to change the content or remove parts at any time without having to notify you about it.
Limited Liability
Bookaball Exploitation B.V. endeavors to update and/or supplement the content of its Website as often as possible. Despite this care and attention, it is possible that the content may be incomplete and/or incorrect.
The materials offered on the Website are provided without any form of warranty or claim to accuracy. These materials can change at any time without prior notice from Bookaball Exploitation B.V.
Specifically, for prices and other information about products on the Website, a reservation is made for obvious programming and typing errors. You cannot claim an agreement with Bookaball Exploitation B.V. based on such errors. Bookaball Exploitation B.V. can never accept liability for hyperlinks included on the Website to websites or services of third parties.
Copyrights
All intellectual property rights relating to these materials are held by Bookaball Exploitation B.V.
Copying, distributing, and any other use of these materials are not allowed without written permission from Bookaball Exploitation B.V., except and only insofar as otherwise stipulated in mandatory law (such as quotation right), unless otherwise indicated for specific materials.
Other
This disclaimer may change from time to time.